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Yesterday, 03:36 PM
27
Nov 2014
Posted By: esperai.1068


I'm seeing reports this morning of a massive storm that has had golf-ball sized hail and up to 68,000 people are without power in the greater Brisbane area - can our OCX players in that area touch base with us all to let us know you're all okay?

 

KADAS BE WORRIED ABOUT YOU ALL.


Yesterday, 05:34 AM
27
Nov 2014
Posted By: Epi.7954


My fellow Americans, Happy Thanksgiving!

 

To everyone else... Happy Thursday, your weekend is almost here!


Nov 26 2014 06:49 AM
26
Nov 2014
Posted By: khorren.3702


A little while ago a few people asked how our guidelines work in relation to temp and permanent bans, and more importantly, how someone can go about appealing a ban. Over at JQ Staff HQ we've umm'd and aah'd over something for a while and came up with the following. Purposefully posted public so anyone who is cut off from community resources can see how to go about fixing that.

 

If you have any queries, please feel free to contact myself, a staff member, council rep, etc :)

 

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When someone is found to be in violation of community rules, they are given a written or verbal warning, asking them to stop doing what they're doing. If they continue then they will receive a temporary ban from community resources. There are different levels of bans that staff can utilise.


* 10 minute Teamspeak ban for violation of community guidelines. Eg, excessive swearing, screaming or harassment.
* 1 Hour TS ban if the offender returns and carries on with similar behaviour.
* 1 day to a week for continued harassment, gross misbehaviour or severe and repeated violations of community guidelines in either TS or the forums.
(This list is not exhaustive, just an example)

Behaviour in-game is also taken into consideration in addition to behaviour on Teamspeak and the forums.

 

On occasion, the JQ Community staff will need to issue a long term ban on a person when all other attempts at mediation have failed. The purpose of this post is to be transparent with the process.

At the heart of it, we do not want to exclude anyone from the JQ community, however sometimes this must occur in order for the rest of the community to function.

The ban time is an opportunity for the person to cool down, regain composure and come back clear-headed and ready to be part of the JQ community. During this down time feel free to communicate with members of staff, whether ops or verifiers, or some other person you want to sound off too such as a community councel rep. If the person genuinely believes they did nothing wrong, by all means contact another member of staff or go directly to Epi who is the final word in our JQ TS and forum online community, and we will do what we can to work on the issue.

Before a long term (more than 2 weeks) ban is placed on someone, whether it is TS based or on the forums, the matter is discussed at length between community staff, the individual, and any other parties that may be relevant, such as other people involved in the complaint, and the person's guild leader (if it's relevant to speak to them), etc.

If the issue cannot be resolved in this time or if the person continues to be antagonistic and break community guidelines then a ban will last longer while resolution is sought.

If no resolution is possible, then bans will be placed for a longer period of time. Rarely will a ban be permanent.  When a long term ban is issued, the person will be told that after a certain amount of time, they can re-apply to have bans lifted.  A sincere "I am no longer that person. What can I do to be part of the community again?" will go a long way.  The community must also see honest effort towards reform.

The process of rejoining can be initiated by speaking to one of the community reps or your Guild Leader to pass the message along. A member of staff will then have a discussion to ensure that the initial cause of the ban has been resolved and the person is no longer driven to cause further discord in the community.

If all parties can come to an agreement that the past is the past, then the ban can be lifted and the person placed on a probationary period of 2 weeks.  If after this time the person has not returned to disruptive behaviour, then no further impingement will be on them. If recidivism does occur, then the long-term ban will be re-instated for anywhere up to a year.


There are some things a ban will never be lifted for such as, but not limited to, DDoS threats and action, and this is at Epi's discretion how it is handled.

 

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Thanks for your time :)

 

 



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